10 Vital Questions to Ask a Janitorial Service Company Before Hiring

Hiring a Janitorial service company can be an easy task if you are equipped with the tips and tricks of hiring one. There are some vital questions you need to ask before you hire a janitorial cleaning company, whether you want to carry out your office cleaning, industrial cleaning, school cleaning, or porter cleaning among others.

These questions will help you to establish if a particular commercial cleaning service is established to offer excellent janitorial service at affordable rate.

Question #1 

What is your experience in commercial cleaning business?

This is question is to determine whether the janitorial service of your choice is experienced enough to do excellent work for you. When it comes to commercial cleaning, experience is very important and experienced janitorial services are better at their job. For example, when we were looking around we found msm-inc.com had over 25 years experience. You need janitorial cleaning service company with sufficient experience in the area of cleaning you are looking for.

Question #2 

How do you conduct the screening of your employees?

Janitorial services companies should at least screen applicant for drug use and confirm that they don’t have criminal history. On the other hand, the best commercial janitorial office cleaning company will work hard to seek candidates with good fit, which can be done through personality testing.

A potential janitorial company that cut corners or takes shortcuts on screening employees can put you, your reputation, your employees, and facility at risk.

Question #3 

What kind of training do you give your cleaning team?

Your Office cleaning company must give their employees detailed training they need to handle essential tools and equipment to deliver excellent service. Your commercial janitorial cleaning services should give their employees training specially geared toward your type of facility.

Question #4 

How do you inspire and manage your employees?

The success of any janitorial cleaning business depends on the employees of the cleaning company. To encourage them to work at their best, they must be adequately motivated and well managed.

Question #5

Is your janitorial service insured?

The Office cleaning service of your choice must be insured, and make sure YOU are protected. In order to give you peace of mind that your office cleaning company is adequately protected, you must confirm different coverage such as the workers compensation insurance, general liability insurance, umbrella policies, and automobile liability insurance.

Question #6

Is your janitorial office cleaning company CIMS Certified?

Asking a potential commercial janitorial office cleaning service whether they are CIMS certified is a single critical question to ask. This is due to the fact that CIMS certification makes sure a potential janitorial service has an established track record of going by the industry best practices that are necessary to convey regular, receptive, efficient office cleaning.

The Certified Industry Management Standard (CIMS) certification shows a janitorial service steadfast dedication to their industry and demonstrates that they meet the highest standards set forth by the best of the best in their industry. The CIMS is one of the most meticulous and intricate levels of certification obtainable.

Question #7

Will you keep using the same set of cleaners to maintain my facility?

This question is important because you want a stable stream of new cleaners in and out of your facility, and also a long term cleaner that will understand your facility and your specific requirements and therefore delivers a more reactive clean.

Most commercial office cleaning companies have floaters, or highly trained cleaners who can perform excellently well when your normal cleaners or cleaning team is not available. But in general, you shouldn’t have a frequent parade of new faces. The best office cleaning companies hire and keep good employees.

Question #8

 What is the turnover percentage of your employees?

Your janitorial services company turnover percentage is part of continuity with people. You will find quality and value of what you want in a janitorial cleaning company lower turnover percentage of employees.

Question #9

 What type of quality control checks do you apply to guarantee reliability through accountability?

Janitorial inspection is the gold standard for quality control as far as the cleaning industry is concerned. Janitorial inspection bridges the gap between a facility manager and an office cleaning company.

The best office cleaning companies make laissez-faire use of janitorial inspections, and technology such as software, apps, and reporting to communicate the information gathered from janitorial inspections speedily and to the right people.

Question #10

What type of green cleaning program do you use?

There is a focus on safety, health, environmental responsibility and sustainability with green cleaning. Indispensable green clean practices can comprise of appropriate chemical storage, labeling and disposal. In actual fact all commercial cleaning companies should do this but it is surprising that a lot of them neglect these important practices.


When it comes to choosing a janitorial service, there are more than a few unlimited choices out there, and still, so many choices can make the whole process more difficult rather than easier.

However, you can take some of the guess work out if you ask the above questions. These questions will lead you toward finding the right janitorial services to partner with to provide you with quality office cleaning services.